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Account Manager - Boston, MA

Job Title: Account Manager - Boston, MA
Department: Client Services

Position Overview

The Account Manager has the primary responsibility for building and maintaining long term profitable relationships with assigned customers. S/he will serve as the MedAptus project manager for the implementation of the company’s products for new and existing customers, serve as the primary contact for assigned customers, build strong working relationships with customer senior management and other key resources, and gain a thorough understanding of the customer’s business environment.  The Account Manager will also be responsible for expanding the business relationship with assigned customers through add-on consulting services or products.  S/he will also be responsible for the overall satisfaction of customers and will ultimately be held accountable for contract extension beyond the original term.

Essential Job Responsibilities
  • Ensure that the initial implementation of MedAptus' charge capture solution is delivered on time, on budget and with very high level of client satisfaction
  • Ensure that all subsequent client deliverables meet client expectations on timeliness and cost, including new releases, consulting, training, custom development and additional product implementations
  • Work closely with all MedAptus groups and specifically with the Interface and Technical Support teams during implementation and beyond
  • Analyzes existing customer business flow to determine how the MedAptus solution will address their needs
  • Develop key account plans for assigned accounts and implement according to plan
  • Increase revenue from assigned customers according to established targets
  • Retain assigned customers beyond original contract
  • Establish and strengthen customer relationships with decision makers and operational managers
  • Acquire an in-depth knowledge of MedAptus products to assist customers in achieving maximum value and operational improvement from usage
  • Maintain a thorough understanding of customer usage of MedAptus products including needs, issues and deficiencies
  • Support MedAptus product development by communicating customer requirements, providing feedback on development deliverables, developing usability tests for QA and assisting QA in actual testing, when required
  • Investigate, track and resolve customer issues in a timely manner and assist the Customer Support Team as necessary
  • Maintain the highest level of satisfaction with assigned customers and meet or exceed all goals associated with satisfaction and renewals
Required Education, Skills, Knowledge and Experience
  • Bachelors Degree in Business, Technology or a Health Care related field
  • A minimum of 4-6 years of experience in strategic account management and project management in a healthcare software/technology environment
  • Hospital revenue cycle experience strongly preferred
  • Proven track record of increasing revenues with an assigned accounts
  • Demonstrated strength in issue management and customer relationship skills
  • Must have excellent presentation skills
  • Flexible to adapt to a dynamic and rapidly growing organization
  • Experience with SQL server or database management is a plus, but not required
  • Must be based in Boston and able to travel up to 75% of the time