This Web-based companion application to the MedAptus Professional Charge Capture system allows administrative staff, such as coders and medical billers, to efficiently review, edit, and approve clinician charges. The application also provides robust reconciliation abilities for both inpatient and outpatient settings based on provider, specialty or location.

Benefits - Workflow Manager is the engine of the Professional Charge Capture system. Users of the application have access to all charge activity, in real-time, across an enterprise. This access yields a level of control and insight simply not possible with paper-based or inferior mobile solutions.

Select Features - While Workflow Manager is a robust application that offers users numerous customization options, it is also easy to learn with training typically completed in less than an hour. The tool provides for rapid identification of late and missing charges as well as coding violations, which are key for revenue cycle enhancement.

How it Works - Workflow Manager provides a live dashboard view of all charge activity across a customer's user base. Depending on authorization level, administrative users of Workflow Manager can assist clinicians in numerous ways, from answering questions to following-up on late charges.

Usage of Workflow Manager ensures that charges are appropriate, timely and wholly reimbursable - only MedAptus provides its physician practice customers with such a sophisticated tool, both multi-function and indispensable to office billing operations.

• Provides a second-level of coding compliance checking via on-screen alerts identifying clinician coding violations
• Usage eliminates revenue leaks stemming from lost and missing charges
• Supports batch or real-time charge transmission for streamlined billing processes
• Includes full access to patient visit and demographic data to support efficient and thorough charge review

Workflow Manager is a fully integrated component of all versions – handheld, Tablet PC and workstation – of the MedAptus Professional Charge Capture system. The application essentially functions as the hub of Professional Charge Capture, managing inbound scheduling and hospital data, providing reconciliation ability for appointments and admissions as well as charge review functionality, serving as a messaging platform between clinician MedAptus users and administrative staff, and supporting outbound charge management for billing.

Beyond providing for robust management of information, Workflow Manager is used to create and maintain clinician coding shortcuts, manage user rights and system administration activities, and execute reports, provided Decision Support is installed.

Workflow Manager also serves as the MedAptus data repository – any and all data collected and/or managed via MedAptus from day one of system deployment remains accessible over the duration of system usage. This includes demographic, visit, patient and charge data.

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• Flags and holds potential coding violations for easy identification and editing in order to drive maximum reimbursement
• Allows coding staff to create and manage their own lists of code shortcuts for efficient charge review
• Includes a notes and alerts feature to expedite clinician-to-coder communication around coding, billing or visit questions
• Provides a reconciliation platform for inpatient charge activities, which, without such a feature in place, can be a large source of revenue loss for physicians

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Data from a group’s practice management and/or a hospital scheduling system, flows into Workflow Manager as it also flows to the clinician’s Charge Capture application. As charges are entered and saved, Workflow Manager receives this information and simultaneously assesses it for coding compliance.

Depending on practice workflow and policy, charges may be placed in a holding bucket or may be queued for transmission to the practice billing system. Workflow Manager users, typically coders and billers, review charges and encounters as needed for appropriateness. Any issues can be directly communicated to rendering clinicians, or else they can be addressed directly by coding staff.

As charges are rendered, the master charge reconciliation screen adjusts accordingly, providing an accurate view of any outstanding charge activity. Clean charges are typically batched and sent for billing directly from Workflow Manager on a nightly basis, although some groups choose to do this in real-time for an optimized revenue cycle.

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