MEDAPTUS – EXPERTS IN CHARGE MANAGEMENT AND PATIENT ASSIGNMENT TECHNOLOGY

For the last 18 years MedAptus has provided award-winning charge capture and charge management products that have been successfully deployed by hospitals and physician groups across the United States.

And we continue to innovate.

For example, our CHARGE PRO product (seamlessly embedded into all EHRs) uses sophisticated rules and a robust coder work station to significantly improve charge management and reconciliation, resulting in better reporting, fewer errors, lower costs and added revenue. The same innovative improvements have been made to our facility outpatient charge management product as well — CHARGE FACILITY.

Meanwhile, our CHARGE INFUSION product fully automates the conversion of start/stop times for infusion events into accurate codes and then automatically sends them to billing – with no human intervention.

Now we have embarked on another exciting adventure – to provide automated and intelligent patient assignment software that blazes a path towards better collaborative care.

Two distinct products lines. The same commitment to excellence.

To learn more about our charge management products, click here.

To learn about a new approach to care collaboration, continue reading.

Care Collaboration is Finally Within Reach

Here’s a not so far-out scenario.

Imagine you’re an attending physician and you want to find out which nurse is assigned to which patient so you can collaborate care. What do you do? If you check the EHR, you’ll be disappointed. Not only is that cumbersome, but the information is often inadequate or not up-to-date.

You can try using a secure messaging tool, but you still face the same problem. You still don’t know who is assigned to a particular patient.

That means you have to play an endless game of telephone or beeper “tag” – wasting valuable time and energy.

Here’s another scenario.

Imagine you’re responsible for assigning patients each morning and for balancing workloads. Your team is dedicated to delivering quality care. But when you try to factor in multiple variables like a patient’s condition, continuity, geography and many others – the task quickly becomes unmanageable or incredibly time consuming. For example, some staffers have been known to start at 5 a.m. just to get the assignments done in time.

To make matters worse, the completed assignments that you do come up with are less than ideal.

Feelings of unfairness surface as some people perceive their workloads to be worse than others.

Meanwhile, care is jeopardized as people get behind in their assignments and have to play catch up. Studies consistently show that heavy workloads increase the potential for medical errors. And that’s not unusual. In one study, 40% of hospitalists surveyed said they experienced unsafe workloads at least once a month.1 The same applies to nurses. There is good scientific evidence of an association between higher nurse workloads and lower patient outcomes, including higher hospital mortality.2

Is it any wonder burnout is at an all-time high? Increasing workloads and inefficient operations are making jobs difficult for people.

What if there was a much different approach?

What if every care team member in a hospital knew exactly who was assigned to which patient at any point in time? Wouldn’t that improve care collaboration?

Imagine if physicians knew which nurses were assigned to their patients and nurses knew the same in reverse. What if case managers and physical therapists also knew everybody’s assignments and, as a result, could easily and securely communicate with one another?

EVIDENCE-BASED PATIENT ASSIGNMENTS

Let’s add another layer to the science of assignments.

Imagine if instead of building them manually, patient assignments were automatically and intelligently created so the right patient was expertly matched with the right provider.

And what if as a result of this intelligently applied assignment process, workloads were balanced – even accounting for complicated cases?

Wouldn’t that improve overall care? For example, what if continuity could be effectively applied to all patients – not just those seen the day before, but weeks or even several months ago?

Or imagine if you could avoid assigning patients with the same last name to the same provider, thereby avoiding potentially threatening medical errors.

What if the assignments were quickly and easily distributed to the care team members 15 minutes before each shift and could even be adjusted during the day to account for new patients after midnight?

Finally, imagine if the entire assignment process was tied to a charge management system so every service, every visit and every procedure was accurately billed and reconciled.

Pie-in-the sky?

Not anymore.

A GALAXY OF COLLABORATIVE CARE TECHNOLOGY

MedAptus has developed a “galaxy” of inpatient collaborative care technology.

It combines intelligent patient assignment software and award-winning charge capture and charge management technology to help care team members work better together and improve the financial performance of hospitals.

This is how care collaboration should be. It should revolve around patients and those who are assigned to them.

Below and throughout our website – you can learn more about our galaxy of care. Take a look at the studies for physicians and nurses that have formed the foundation of our patient assignment products. Read about the benefits and value our products provide.

When you’re ready to have a more in-depth conversation about how to improve your interprofessional care collaboration, give us a call at (617) 896-4000 or contact us using this form.

1MICHTALIK HJ, YEH HC, PRONOVOST PJ, BROTMAN DJ. IMPACT OF ATTENDING PHYSICIAN WORKLOAD ON PATIENT CARE: A SURVEY OF HOSPITALISTS. JAM INTERN MED. 2013;173(5):375-377.
2The Effects of Nurse Staffing and Nurse Education on Patient Deaths in Hospitals With Different Nurse Work Environments. Linda H. Aiken, PhD, RN, Jeannie P. Cimiotti, DNSc, RN, Douglas M. Sloane, PhD, Herbert L. Smith, PhD, Linda Flynn, PhD, RN, and Donna F. Neff, PhD, APRN. Med Care. Author manuscript; available in PMC 2012 Dec 1.
Published in final edited form as: Med Care. 2011 Dec; 49(12): 1047–1053. doi: 10.1097/MLR.0b013e3182330b6e

What if care collaboration was designed around automated and intelligent patient assignments?

Care Collaboration Within Reach | MedAptus

“Acute care team members are going to have to continue finding new ways to collaborate, including using different and better technology. The stakes are just too high.” 

Lisa Quinn PhD, RN, OCN, NP
Nursing workload expert

What if every provider in a hospital could see who was assigned to which patient at any point in time?

the science of assignments

A  number of studies and articles strongly suggest that more effective workloads and more intelligent patient assignments can improve care and outcomes. Here are a few we’ve used to help build our products:

NURSES

The Effects of Nurse Staffing and Nurse Education on Patient Deaths in Hospitals with Different Nurse Work Environments. Aiken, et al. (2001)
The goal of this study was to determine the conditions under which the impact of hospital nurse staffing, nurse education, and work environment are associated with patient outcomes. Statement from study – There is good evidence of an association between lower nurse workloads and better patient outcomes, including lower hospital mortality.

Developing and testing a computerized decision support system for nurse-to-patient assignment: a multimethod study. Van Ooseveen, et al. (2014)
This study evaluated the implementation of a computerized decision support system to assist charge nurses and nursing teams with their daily, recurring nurse-to-patient assignment process. Statement from study – Creating well-balanced, high-quality assignments is crucial to ensuring patient safety, quality of care, and job satisfaction for nurses. 

A new patient-acuity tool promotes equitable nurse-patient assignments. Kidd, et al. (2014)
In this article, the authors describe the implementation of a patient acuity tool at the Indiana University Health Ball Memorial Hospital in Muncie. Statement from article – Nursing workloads directly influence a nurse’s ability to assess thoroughly and promote excellent outcomes. When patient assignments aren’t equitable, nurses may be feel inadequate and frustrated. 

PHYSICIANS

Effect of Hospitalist Workload on the Quality and Efficiency of Care. Elliott, et al. (2011)
The purpose of this study was to determine the association between hospitalist workload and the efficiency and quality of care. Statement from study – Hospitalists have reported that high workloads reduce their ability to adequately assess the patient and fully discuss the plan of care with patients and family. Likely as a result, hospitalists report ordering unnecessary procedures, testing, and consultations when busy, all of which add costs. 

Impact of Attending Physician Workload on Patient Care: A Survey of Hospitalists. Mitchtalik, et al. (2013)
The purpose of this study was to examine the perceived impact of average hospitalist workload on patient safety and quality-of-care measures. Statement from study – …excessively increasing the workload may lead to suboptimal care and less direct patient care time, which may paradoxically increase, rather than decrease costs. 

To view more nurse-related studies, click here. To view more physician-related studies, click here.

What if a patient’s condition, geography, continuity of care and other variables could be used to intelligently balance workloads?

ASSIGNCARE™

CHARGECARE™

PATIENT ASSIGNMENT AND WORKLOAD BALANCING TECHNOLOGY

ASSIGNCARE™ is suite of  proprietary software products developed to automatically and intelligently match the right patients with the right providers. Built on a proprietary rules-based “engine,” ASSIGNCARE products balance workloads, support continuity of care, reduce costs, and improve operational efficiencies.

CHARGE CAPTURE, MANAGEMENT & RECONCILIATION TECHNOLOGY

The CHARGECARE™ suite of software products automatically and intelligently capture, manage, and reconcile billing charges for professionals, facilities and infusion services. Our award-winning products improve revenue optimization, streamline operations and reduce costs.

CHARGE PRO

Comprehensive charge solution that maximizes revenue and integrates with all of the major EHRs.

LEARN MORE

CHARGE INFUSION

Computer-generated infusion automatically converting start/stop times into code and sending them to billing.

LEARN MORE

ASSIGN FOR CASE MANAGERS

Automated and intelligent patient assignment software for case managers.

UNDER DEVELOPMENT

ASSIGN FOR THERAPISTS

Automated and intelligent patient assignment software for therapists.

UNDER DEVELOPMENT

ASSIGNCARE COLLABORATOR™

Integration of all ASSIGN products with secure communications.

LAUNCHES 2018

ASSIGN FOR PHYSICIANS: BID-PLYMOUTH

As with most community hospitals, Beth Israel Deaconess-Plymouth (BID-Plymouth) relies on a team of rounding physicians to manage the care of its admitted patients. With seven physicians on each shift carrying a load of 12-14 patients per day, assigning patients took anywhere from one to two hours to complete. In addition, factoring in such variables as continuity of care, geography, and physician schedules made the task that much complex and demanding.

MedAptus stepped in and solved the problem with ASSIGN for Physicians.

Now, instead of manually assigning patients, the hospital uses our software that automatically and intelligently matches the right patient with the right provider and completes the complex task in minutes.

ASSIGN FOR NURSES: A VIDEO OVERVIEW

ASSIGN for Nurses provides nurses and administrators with the tool they need to intelligently match the right patient with the right provider by expertly balancing patient acuity, geography, continuity of care and other customizable variables. No more guesswork filling out the assignments. No more favoritism. To learn more, view this video.

VIDEO

MEDAPTUS TOP-RANKED IN MOBILE CHARGE CAPTURE

For the 8th time in 9 years, MedAptus® has been named the Category Leader in the Mobile Charge Capture segment in the “2018 Best in KLAS Awards: Software & Services” report.

The award recognizes the performance of its CHARGE PRO software product, a charge capture, management and reconciliation that improves financial performance for physicians and hospitals by accurately converting billable services into ICD-10 codes quickly and easily. The company’s top-ranking score of 91.9 reflects feedback from customers across measures evaluating vendor performance data and overall satisfaction.

MedAptus is the KLAS category leader in charge capture

Because for the past 18 years we have developed a reputation of delivering award-winning products and exceptional service. We have also successfully handled more than 1 million transactions for healthcare organizations.

Here are just a few of the customers we serve.

Want to learn more about our patient assignment technology?

Click here or call (617) 896-4000

EXPERTS IN PATIENT ASSIGNMENT AND CHARGE MANAGEMENT TECHNOLOGY

Want to learn more about our charge management products?

Click here or call (617) 896-4000

NEWS & BLOG

Physician burnout survey continues to show it's a major problem in healthcare
Patient assignment software can improve care.
Physician burnout survey continues to show it's a major problem in healthcare
clinical implementation consultant
Nursing workloads could use a fix
Physician burnout survey continues to show it's a major problem in healthcare
nurse-patient assignments are not delivering on the goal of quality care.
Physician burnout survey continues to show it's a major problem in healthcare
Nursing workloads could use a fix
Patient assignment software can improve care.
Patient assignment software can improve care.