MedAptus is always looking for motivated individuals to design, develop, sell and support our platform. If you are passionate about technology and committed to improving the experience for patients and providers alike, we want to hear from you. Our open opportunities are listed below – to express interest, please send a cover letter describing your skills, employment goals, salary requirements and a resume to:

Email: jobs@medaptus.com

Fax: 617-482-1110

Attention: Human Resources

CURRENT OPENINGS

Implementation Project Manager

Job Title: Implementation Project Manager
Department: Client Services

Position Overview

MedAptus is an established and growing company that offers software solutions for healthcare organizations. As a result of this growth we’re seeking a motivated Implementation Project Manager who will be responsible for leading implementation for the MedAptus current product suites. The Project Manager will oversee, advise, and coordinate the implementation of MedAptus applications. This individual will work with others within Client Services, including Technical Support, Integration, and Management, to successfully implement the software for various healthcare delivery organizations.

Essential Job Responsibilities

  • Project Management: Coordinates various parties involved with the implementation of the MedAptus solution, including managing internal and external expectations and resources. Creates and maintains a project plan for the Client and internally. Defines and measures deadlines and milestones and ensuring that the implementation is done on time, within budget and with a high level of quality.
  • Workflow Analysis: Perform clinical and business workflow analysis, documentation & optimization. Identify customer risk areas but also value opportunities through the customer’s workstream.
  • System Design and Configuration: Transform the workflow evaluation into a future state design which delivers the value of the MedAptus product to the client.
  • System Training: Train clients on software applications (admin and end user) to ensure clients are self sufficient and aware of all the system capabilities.
  • Go-LIVE and Go-LIVE Support: Support clients to ensure MedAptus application is working appropriately and the application is delivering value.
  • Product Management Activities: Relaying system optimization and value add opportunities back to Product Management as these are identified.

Required Education, Skills, Knowledge and Experience

  • BA/BS Degree, or equivalent
  • 4+ years project management/implementation experience in a healthcare environment
  • 4+ years consulting experience
  • Well versed on the complex nature of large academic medical institutions
  • Experience working with Physicians
  • Experience with Healthcare IT systems
  • Process improvement skills (Six Sigma, Lean, or Similar Experience)
  • Superior analytical and problem-solving skills
  • Superior organization skills and attention to detail with a proven track record of delivering value.
  • End-user software training experience required
  • Must have excellent presentation skills
  • Flexible to adapt to a dynamic and rapidly growing organization
  • Ability to multitask and handle multiple concurrent projects under time constraints
  • Customer relationship management experience
  • Knowledge of HL7, general interface capabilities, mobile applications
  • Self-starter with leadership mentality
  • Must be able to travel up to 50%+

************************************************

Senior Customer Success Manager

Job Title: Senior Customer Success Manager
Department: Client Services

Position Overview

MedAptus is seeking a Senior Customer Success Manager who will build long-term strategic relationship and ensure that MedAptus customers realize full value from their investment with MedAptus. The role requires individuals who can identify customer needs and see around corners to anticipate what their customers will need next.

Essential Job Responsibilities

  • Develop strategic plans to achieve target revenue goals, identify/minimize churn, and support the Customer Success Team in achieving company goals.
  • Own the ultimate success of our customers, including initial onboarding, product adoption, retention, and growth.
  • Drive client lifetime value for the business through adoption, retention and expansion.

Additional responsibilities of the role include:

  • Act as Executive Support for key customers
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
  • Establish system for tracking metrics & cadence of reviewing with the team
  • Ability to present and network at C-suite level
  • Have strong negotiating skills
  • Be able to network and develop key relationships
  • Ensure all customers have a clearly defined value proposition and are measuring benefits.
  • Systematically report on key metrics across accounts
  • Define and measure operational metrics for team
  • Attract high potential individual contributors into team
  • Work with Marketing to build out customer reference program
  • Continually improve and enhance the effectiveness of our solution for customers
Required Education, Skills, Knowledge and Experience
  • BA/BS Degree or Higher Preferred
  • 6+ years of SaaS customer success or account management experience
  • 4+ years in a consulting role
  • Well versed on the complex nature of large academic medical institutions
  • People management and development; demonstrated leadership through accountability, continuous learning and improvement.
  • Experience working with Physicians
  • Experience with Healthcare IT systems
  • Process improvement skills (Six Sigma, Lean, or Similar Experience)
  • Superior analytical and problem-solving skills
  • Superior organization skills and attention to detail with a proven track record of delivering value.
  • Must have excellent presentation skills
  • Flexible to adapt to a dynamic and rapidly growing organization
  • Ability to multitask and handle multiple concurrent projects under time constraints
  • Extensive Customer relationship management experience
  • Knowledge of HL7, general interface capabilities, mobile applications
  • Self-starter with leadership mentality
  • Establishing and measuring key metrics that focus effort and drive results.
  • Innovative thinking focused on the customer.
  • Exceptional cross-organization collaboration and communication skills
  • Must be able to travel up to 50%+