Customer Success at medaptus

More than healthcare software — a partner in your long-term success.

Medaptus goes beyond implementation — we partner with your team to ensure sustainable results long after go-live. From onboarding to optimization, our Customer Success team helps healthcare organizations maximize ROI, improve workflows, and achieve measurable performance improvements year after year.

Success That Lasts Beyond Go-Live

At medaptus, we define success as long-term impact. Our customers achieve measurable, sustainable outcomes through
ongoing collaboration with our Customer Success team.

Hospitals, health systems, and physician groups that stay engaged through ongoing optimization and education consistently
outperform those that don’t. We work together to adapt to new challenges, refine workflows, and drive continuous improvement.

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Implementations Done Right

Our team brings nearly a decade of experience delivering healthcare software implementation support. With structured planning, role-based training, and close IT collaboration, we ensure a stress-free transition from go-live to adoption.

• Proven onboarding framework for rapid adoption
• Seamless EHR and system integration
• Transparent timelines and progress milestones
• Role-based training programs
• Flexible approach for budget and schedule alignment
• Five-phase best-practice implementation model

What to Expect Working with medaptus

Professional Services Packages

Every healthcare organization’s journey is unique. That’s why medaptus offers flexible professional services designed to evolve with your goals and ensure lasting success.

Our experts partner with you to:

• Refine workflows and optimize your charge capture processes
• Deliver ongoing, role-based training for clinical, billing, and IT teams
• Support new initiatives or expansions with scalable service hours
• Provide strategic consultation to align system use with enterprise objectives
• Guide performance tracking through quarterly business reviews and optimization plans

Our professional services are designed to scale with your organization — helping you get the most value from your medaptus solutions.

Ongoing Learning & Community

Learning doesn’t stop after implementation — it evolves. Our programs keep your team informed, engaged, and connected.
Our customers help shape the future of medaptus innovation.

Academy & User Conference: Peer learning, product deep dives, and networking

Webinars: Industry insights, new features, and optimization strategies

1:1 Training: Personalized sessions for new hires or restructured teams

Customer Advisory Board: Collaborate directly with medaptus to shape product innovation

Continuous Optimization & Improvement

Customer Success isn’t maintenance — it’s momentum. We help you identify new opportunities to optimize performance, protect revenue, and achieve operational excellence.

• Quarterly Business Reviews: Evaluate metrics, measure ROI, and plan next steps
• Optimization Checklists: Identify and address efficiency gaps
• Annual Health Checks: Keep your system aligned with your evolving goals
• Custom Development: Tailor workflows to meet unique departmental needs
• Ongoing Product Releases: Stay ahead with the latest updates and feature training

Dedicated Support You Can
Count On

When questions arise, our responsive support team ensures you’re never left waiting.

• Dedicated Account Manager: Your single point of contact
• Rapid Response Times: Quick response and resolution rates
• System Uptime Transparency: Reliable and consistent availability
• On-Call Availability: Options based on your service level agreement

Our Commitment to Security

Data protection is a non-negotiable. medaptus maintains the highest standards for security, compliance, and transparency.

• Dedicated compliance and cybersecurity team
• Adherence to HIPAA and industry certifications
• Annual audits and policy transparency

View Our Security & Compliance Standards

Real-World Proof of Success

Medaptus customers consistently achieve measurable improvements in efficiency, accuracy, and revenue integrity. Explore how leading hospitals and health systems have partnered with medaptus to optimize workflows and deliver better care.

View All Customer Success Stories

FAQs

Does medaptus offer training for using its platforms?

Yes. medaptus provides role-based training during implementation and ongoing sessions as your teams evolve. Whether it’s onboarding new staff, adjusting workflows, or learning new features, our training ensures confident adoption and long-term success.

What types of service packages does medaptus offer?

We offer flexible Professional Services packages that include consultation hours, training, optimization support, and scalable add-on hours depending on your organization’s needs.

Does medaptus provide 24/7 customer support?

Support availability depends on your contract. We offer responsive support with dedicated account managers and can discuss extended or on-call coverage as needed.

Does medaptus offer a trial period for new users?

We don’t offer a traditional free trial. However, we can provide a phased implementation approach that lets you start with core functionality and expand as you see results. Talk to us about customizing a plan that works for your organization.

How can I contact medaptus support for login or access issues?

If you’re experiencing login issues, you can reach out directly to your dedicated account manager or submit a ticket through our support portal. Our team responds quickly to restore access.

Where can I explore medaptus customer case studies?

Visit our case studies page for real-world success stories highlighting how organizations like Baptist Health, Texas Health, and Emerson achieved measurable results with medaptus solutions.

Meet the Team Behind Your Success

Our team combines decades of healthcare and technology expertise —
and a shared passion for helping hospitals deliver better care through innovation and automation.

Meet a few of the people behind that mission.

Bob Osgood

Senior Implementation Project Manager

Jaclyn Corbett

Product Manager

Jeff Cibotti

Sr. Clinical Implementation Consultant & Project Manager

Dave Corbett

Senior Director of Customer Success

Mallory Denomy

Business Development Manager

Be Part of the medaptus Customer Community

Join our community of forward-thinking healthcare organizations that are improving patient care through innovation and automation.

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